Optimizely Business Continuity During COVID-19

Our Commitment to Our Customers During Pandemic

The situation around COVID-19 continues to develop and create uncertainty around the globe. Our number one priority is to ensure the health and safety of our employees and their families, our customers, our partners, and our communities. During this time of uncertainty, Optimizely remains committed to maintaining our high level of service, ongoing support and guidance, and the reliability of our platform. Our customers use Optimizely’s products and services in mission-critical functions across their business, and we want to provide visibility into the measures being taken to ensure we support you at this time.

Health and Safety at Optimizely

As disclosed, the health and safety of everyone who works at and with Optimizely is our paramount concern. We have followed health, state and/or country officials’ advice and closed all of our offices around the world in mid-March. We meet daily to discuss the current situation, provide up-to-date guidance, and monitor for extended office closures to ensure our employees and customers are safe.

Business Continuity at Optimizely

Optimizely’s crisis management team meets regularly - albeit not as regularly as right now - and has had a business continuity plan (BCP) for years. This is tested and updated by various team members throughout the organization to prepare for an event, such as a cyberattack, earthquake, or pandemic. We are well equipped to deal with these events and want to ensure you that during this moment of uncertainty, you can rely on Optimizely to continue to provide you with your services.

Information at Optimizely

We are here to support you and your team during this time. We have a lot of resources available right now:

Customer Success

  • Our Success Team is available and ready to meet virtually with customers. If you have questions or concerns, please reach out to your account team or email customersuccess@optimizely.com


  • We will continue to update the blog where appropriate
  • We will continue to send customer emails when needed

Supporting nonprofits at Optimizely

We understand that this is a very difficult time for many nonprofits facing a lack of opportunity to raise funds while responding to and working on fighting the spread of COVID-19. Optimizely is committed to supporting these organizations and offering six months free. You can read more about this on our blog or get in touch here.

Amongst the change, we anticipate that the way we work with you and the service you rely on for your business will not change. We will continue to monitor the situation daily, making adjustments for our team, and keeping our customers updated.