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Balaji Balasubramanian, General Manager of Dynamics 365 at Microsoft and Hazjier Pourkhalkhali, AVP of Strategy & Value at Optimizely address how events like the 2008 financial crisis and COVID-19 accelerate focus on the customer experience. Consider how forced digital processes, shifting demographics of online shoppers and changing shopping behaviors have affected industries and how they approach digital experiences. Learn what Dynamics 365 Commerce is, how is can be used and integrated as well as how it was designed to support omnichannel experiences powered by Microsoft.