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Pandemic response: How contact centers can improve customer support and reduce costs during shelter-in-place

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As the global pandemic drives a surge in demand for online services the companies that invest in new contact center models will create better customer experiences and retain more users. Watch this on-demand keynote to learn how Sky was able to improve customer experience while reducing annual call center costs by seven figures, transform online help by creating layers of experiments on their website and why a center of excellence is was essential for scaling their program.