London FAQs

We understand plans change. Optimizely will be happy to transfer your registration to a colleague within your organization. There is no deadline for substitutions within your organization. Attendee substitution requests from outside of the original attendee’s company will not be granted.
To initiate a substitution, re-access your registration using the Modify Registration function in your confirmation email and click on the “Transfer Registration” link at the bottom of the page.
To cancel an existing registration, please refer to your confirmation email.
Refund requests submitted after September 7, 2023 are subject to the discretion of Optimizely and are not guaranteed. No-shows are non-refundable. After September 7, 2023 cancellation requests should be emailed to opticon@kcimanagement.com for consideration.
Conference no-shows are ineligible for a refund.