Patrick Costello

Patrick Costello is a Senior Product Manager at Optimizely. He leads a team focused on enabling experimentation and feature management in partner platforms. Patrick has been developing experimentation solutions for the better part of a decade, helping top teams take a data-driven approach to improve their business. Prior to joining Optimizely, Patrick co-founded the Y Combinator-backed company, Naytev, which is best known for pioneering social media content experimentation.

Blog Posts by Patrick Costello

August 26, 2020

Experimentation Saves thaExperimentation saves the day for global call centerse Day for Global Call Centers

The pandemic has hit contact centers hard, bringing with it an unprecedented volume of calls. In financial services, for example, research from Edgar, Dunn, and Company found that during the early weeks of the COVID-19 lockdown measures, one bank reported a 400% increase in inbound calls.