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Enable your teams to start testing and build your culture of experimentation by partnering with our global experts for technical help on anything Optimizely. Running under a tight deadline? Priority Support provides you fast, local responses as well as weekend support for critical issues.
Optimizely maintains a best in class C-SAT. A survey is sent after every ticket closes. Last year our C-SAT hit an astounding 97.2%!
Optimizely uses the Net Promoter System to understand how our customers perceive our Support Team. For our industry 60 is best in class, but our Priority Support received above best in class marks at 90.
Our Support Team prides itself on delivering high quality answers to our customers as quickly as possible. This allows us to hit our incredibly high SLA standard for Priority Support.
Priority Support has been a beneficial supplement to our testing and personalization program at IBM. Quick turnaround and detailed answers ensure our marketers worldwide always get the insight they need to implement and execute their ideas. Suman Patnaik A/B Testing and Personalization Lead, IBM
Priority Support has been a beneficial supplement to our testing and personalization program at IBM. Quick turnaround and detailed answers ensure our marketers worldwide always get the insight they need to implement and execute their ideas.
A/B Testing and Personalization Lead, IBM
Support always gives very detailed answers that not only show me how to resolve, but why its happening in the first place so I can avoid it in the future. Jeff Blettner Conversion Rate Optimization Strategist & Front-End Developer
Support always gives very detailed answers that not only show me how to resolve, but why its happening in the first place so I can avoid it in the future.
Conversion Rate Optimization Strategist & Front-End Developer
Breana was super detail-oriented and thoughtful. I was impressed by the level of support she provided and her knowledge with Optimizely data. She is a star! Fiona Lin Marketing Analytics
Breana was super detail-oriented and thoughtful. I was impressed by the level of support she provided and her knowledge with Optimizely data. She is a star!
Marketing Analytics
All topics treated in a solution-oriented way. Debugging was supported; cross-checks have been done. Jus‘ perfect! Michael Stein Business Analytics
All topics treated in a solution-oriented way. Debugging was supported; cross-checks have been done. Jus‘ perfect!
Business Analytics
Expedited SLAs and phone support give you immediate access to our world-class Support team so you can focus on getting tests out the door and reaching value. Talk to Sales about which Support plan is right for you!
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