Test Service Cloud page layouts, call scripts or process flows, reduce operational costs, improve customer satisfaction and unlock more value from Salesforce.
Support team leaders now have the power to experiment in Service Cloud, gradually deploy new experiences across agents and test for improvements, before serving new page layouts, call scripts or process flows to all users.
Roles and permissions, 2-factor authentication, and single sign-on (SSO).
Teams using services see 10X more adoption across their org, 64% more experiments run and 38% increase in reaching statistical significance. Our Global support team is in 8 offices, covering all time zones with a 12 month NPS score of 88.
See the impact of your experiments in real-time, with the world’s leading Experimentation Platform.
Easily download complete event data from Optimizely.
Test Salesforce Service, Sales, and Finacal Services Cloud page layouts, call scripts or process flows, reduce operational costs, and improve customer satisfaction.
Make updates to your Salesforce operations experiments and variables in real-time without waiting for a release or upgrade.
Create randomized traffic switches in Salesforce for your operations experiments.
Monitor all the conversion metrics and KPIs you care about, in Salesforce.
Optimizely lets you feature flag, experiment, and personalize on your website, mobile apps, and servers. Integrate Salesforce to connect the dots between test variations and down-funnel customer impact. Create audiences to target in Optimizely based on Salesforce customer records.
Optimizely Data and Attribution for Salesforce is the first and only solution in AppExchange that connects a user’s online experience — the experiments they see — to a Salesforce lead or contact. Marketing and product teams can make insights in Salesforce visible in Optimizely, and determine how successful their experiments are, from clicks to sales.
Integrate Optimizely with Audience Studio to create segments based on Salesforce customer records. Then, run targeted experiments and personalization campaigns across your digital touch points.
Learn how Salesforce and Optimizely can help your product, marketing and contact center teams maximize efficiency and increase conversions. Sign up here for a brief demo.
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