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Bridging the Digital Execution Gap Report

A 2024 research that has collected the experience from more than 300 Digital change makers to look at both the challenges that hold organisation back and addresses how the successful ones are keeping up.

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In this report, we delve into the multifaceted factors contributing to the gap between customer expectations and digital experience - a critical challenge for organisations worldwide.

This report is co-authored with our solution partner Netcel and London Reseach.

The report includes:

  • Industry trends: Compare your company's digital maturity against industry benchmarks and see how others are adapting to evolving customer needs and technological advancements.
  • How successful organisations are keeping pace: Recognising the "digitisation trap" is just the first step. Get a taste of the strategies leading digital change-makers are using to stay ahead.
  • Practical advice: The report is full of actionable strategies from experienced expert practitioners who are drawing on world success stories.