B2B Commerce Cloud Customer Service Representative
As a Customer Service Representative, your ability to support customers of your eCommerce site and enhance their sales experience contributes directly to your company’s profitability. This course is ideal for anyone in a support or operations role.
After this course you will be able to:
•Onboard customers new to a site
•Manage users and customers
•Support customers as they complete orders
•Guide customers to use features that allow them to self-service
Access to the course is for 30 days. Allow at least 6 hours to complete this course.