Harvard Business Review - Why Agile Goes Wrong & How to Fix It

6 Experimentation Trends for Disruptive Businesses in 2019

Customer experience is king, and in 2019, the most successful organizations are experimenting across all customer touchpoints. To keep pace, you’ll need to stay on the pulse of what’s happening with experimentation, emerging trends, and the latest strategies in order to optimize the entire digital journey

In this report by WiderFunnel, uncover how you can accelerate your strategy with six experimentation trends that will pave the future of your digital customer experience including:

  • The imperative need for cross-organizational experimentation
  • How empowering product experimentation provides unparalleled business value
  • Why understanding true customer empathy will play a vital role in 2019

The Future of the Digital Customer Experience

Harvard Business Review  -  Why Agile Goes Wrong & How to Fix It
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