Service & Support

Whether you are trying to figure out how to reach us, or are looking for resources to get something done—we are here to help.

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Browse helpful resources

Join our vibrant online community of 30,000+ members. Focused on support for developers and marketers, Optimizely World provides an extensive self-help library including technical documentation, FAQs and best practices.

Explore user guides

Learn more about our latest releases and best practices for Optimizely products and features​.

Lean on Service Optimization

Service Optimization consists of a specialist IT Service Management team focused on improving customer satisfaction, satisfying individual requirements and leveraging data-driven best practices. This team is also responsible for planning and coordinating efforts around peak traffic events and holidays. 

Our support staff at Optimizely were so gracious to assist in our performance audit and were ready to help during our busiest time—Black Friday. We couldn't have done it without you!

Noah Morgan
CTO, NA-KD

We are here to help