HGS CX

HGS is a global leader focused across the entire customer life cycle. The four value pillars of HGS are: Acquisition (DX, Performance Marketing), Customer Experience (Customer Care, Social Reputation Management), Insights (Data/Analytics/AI) and Operations (Planning/Forecasting/Automation). HGS’ deep experience in both DX and CX enables customers to achieve attract and retain customers, increase wallet share and lower operating costs leveraging Optimizely One. Additionally, HGS’ 20+ years of experience in Data and Analytics, helps organizations gain competitive advantages in the market and the ability to make data driven decisions.