Customer Engagement

Vendor	Description
6sense	Customer account engagement
Aha Inc	Client user feedback
Amplitude	User analytics for service improvements and support
Atlassian	Internal ticketing for customer support and SLA notification
Catalyst	Customer Support
Chargebee	Subscription management
Codox	Real time collaborative editing
Drift	Messaging platform for internal notifications
Filestack	File upload from cloud storage providers
Full Story	User Session Recording
Gainsight (CS Product)	Customer engagement management
Google Analytics	Website analytics and segmentation
Heroku (a Salesforce company)	Hosts Optimizely's program management functionality
IMG.ly	Photo and video editing SDK
Intellum	e-Learning Platform
Launch Darkly	Tracks users and deploys new features
Litmos	e-Learning Platform
Looker (a Google company)	Data modelling and visualization platform
Mailchimp	User notifications
Marketo (an Adobe company)	Website forms, tracking and marketing automation
Mixpanel	Product analytics and engagement
NetSuite	Financial systems
Okta	SSO and user authentication
OneTrust	Cookie management
OpenAI	Content generation
PDFTron	PDF processing and document SDK
Pendo	Product analytics
Pusher	Browser notifications
RevenueBase	Data enrichment and validation
Salesforce	Customer relationship management system
Segment.io, Inc.	Event tracking for service improvement and support
Semrush	SEO and competitive intelligence platform
Slack	Messaging platform for internal notifications
Stella Rising	Brand messaging
Teliasonera	Cloud Delivery Network
The Trade Desk	Marketing automation
Trust Radius	Customer review and rating platform
Userflow	Product analytics and engagement
Virtua	Customer Support
Zendesk	Cloud-based Customer Support Services

Date last updated: 04/10/2026