Med Invoca for Optimizely Web Experimentation-integrering kan du bruke samtaledata fra telefonsamtaler til å fungere som nye hendelser for Optimizely-eksperimenter.
Invoca gir teamene en rik strøm av førsteparts kundedata som de ikke kan få fra noe annet sted. Invoca tilbyr også verktøyene som er nødvendige for å automatisere disse dataene, slik at teamene kan optimalisere markedsføringen og skape sømløse, innovative og personaliserte omnikanal-kundeopplevelser. Invoca-data hjelper bedrifter med å optimalisere markedsføringsinvesteringene sine, øke produktiviteten til kontaktsenteragenter, forbedre avslutningsraten for salgssamtaler og gi innsyn i kundeatferd og -intensjoner. Invocas kundebase omfatter nå inntektsteam i over 2 300 av de ledende B2C-merkevarene innen bilbransjen, eiendom, finansielle tjenester, telekommunikasjon, forsikring, helse, detaljhandel og hjemmetjenester.
About the publisher
Invoca’s Conversation Intelligence platform enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Company
Invoca helps the modern marketer drive inbound calls and turn them into sales. Our platform delivers the inbound call intelligence required for marketers to optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer’s journey across digital, mobile and offline touch points so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.
Integration
With Optimizely and Invoca, you have the ability to see exactly which design, copy, and call-to-action variations are the most effective at driving valuable inbound phone calls. Calls post as a custom event goal in Optimizely, providing real-time stats for comprehensive experience optimization.
Key Benefits
Start to understand the audiences that have a high propensity to call and deliver a more personalized experience through relevant calls-to-action.
Testing content is crucial. Track calls alongside online actions to analyze which variations are resonating.
For a lot of businesses, conversions are happening offline, which is especially true for mobile users. See how your online visitors are converting downstream over the phone.
