Score your AI fitness against peer health systems — and identify which agents to build for your patient-facing journeys first.
FOR MEMORIAL HERMANN — FREE 1:1 SESSION — LIMITED SPOTS
A lot has changedSee what Memorial Hermann'sprogram can do now
Memorial Hermann has been part of the Optimizely community before. Since then, AI-native agents have fundamentally changed what experimentation teams in health care can build — this session shows exactly where your patient experience program stands today and what to build next.
50+ programs benchmarked - Free - No pitch
A plan, not a pep talk.
Memorial Hermann manages some of the most complex patient-facing digital journeys in U.S. health care — from online appointment scheduling and digital intake to health education content reaching hundreds of thousands of patients each month. In 60 minutes, we apply the same diagnostic we have run with the world's leading experimentation programs to map exactly where AI agents can accelerate your team's impact.
1
Memorial Hermann's AI maturity benchmark
We score Memorial Hermann's experimentation program across five dimensions and show exactly where you sit against peer health system teams — not a generic healthcare average, but benchmarks from organizations running patient experience programs at comparable scale. You get a clear gap analysis showing what it takes to reach the next level.
2
Map your patient experience flows
We dig into the journeys that carry the most weight: patient scheduling and appointment booking, digital intake and registration, and health content delivery. Where do patients still drop off? Where is your team handling manually what an agent could do instead? We map every stage and identify where AI creates real, measurable lift.
3
Your three highest-value agents, scoped
We rank every AI opportunity by impact and effort across Memorial Hermann's patient scheduling, intake, and health content journeys. You leave with the three agents that move the needle fastest — each with a breakdown covering what it does, what it replaces, and the time it saves your team.
4
Your build plan, your team
Once you know what to build, we design the plan around Memorial Hermann's current stack and team — no additional headcount required. You leave with a prioritized roadmap and priority access to Opal University — Optimizely's free AI experimentation cohort where you build your agents with expert guidance and community support.
Your session host
You're in good hands
I'm Darcey Lachtman, and I'll be leading your AI fitness workshop.
I've spent a decade in experimentation—starting at Optimizely in 2016, then refining my skills at LaunchDarkly and Eppo, before returning to Optimizely as Solution Strategy Director. I'm Optimizely's expert on agentic experimentation, and I'll show you exactly where AI agents fit into your program.
Wherever you're starting, there's a seat here for you.
What I care about: Making this genuinely useful, not impressive. You should walk away knowing exactly where AI fits your program, and confident enough to start building.
Used by the biggest experimentation programs in the world.
Salesforce
ebay
Alaska Airlines
American Express
Dolby
Fjällräven
New Era
We mapped our standard experimentation workflow, identified where Optimizely's AI agents plug into current gaps, and scoped out what we could build custom. The sky's the limit.
Brandon Brackett
Head of Growth Experimentation, Salesforce
We went through our entire experimentation process end to end, mapped where AI agents could fit in, and came out with a clear picture of what to build next.
Shaun Dolan
Group Optimisation Manager, Kingfisher plc
Workshop bonus
Track your real fitness too.
We're tracking the AI fitness of your experimentation program. But you may as well track your personal fitness too. You'll get a free Apple Watch SE 3—shipped to you after your session.
1
USA
You'll receive an Apple Watch SE 3 GPS 44mm, shipped directly to you.
2
Europe or the U.K.
You'll receive an Apple gift card for the equivalent value—same idea, your choice of model.
3
One per workshop
One Apple Watch per workshop.
* This offer is exclusive to the original invited recipient. If this page was forwarded to you by someone else, the gift does not automatically apply—please get in touch to check whether your account is eligible before booking.
Is this for you?
If you are the one at Memorial Hermann who gets asked about the AI experimentation plan for your patient experience —this is for you. If your team is still building experimentation fundamentals, start there first.
This is for you if...
You're a Head, VP, or Director of Experimentation or Digital at Memorial Hermann who is accountable for the AI experimentation roadmap
You're running experiments across patient-facing experiences but haven't structured AI agents into your program yet
You need to show Memorial Hermann leadership a clear ROI case — not just a pilot
You're ready to walk away with a concrete agent build list specific to your patient scheduling, intake, and health content journeys
Not quite yet if ...
Your experimentation program is still getting off the ground — get the patient experience fundamentals solid first
You're looking for a general healthcare AI overview — this session is applied and specific to your workflows
You can't commit 60 focused minutes — this only works if you're fully in it
Free. Private. No pitch.
Fill in your details and we'll reach out to confirm a time that works for you.
✓ Completely free—no credit card needed
✓ Specific to Memorial Hermann's patient experience program, not a generic overview
✓ No sales pitch—just useful outputs
✓ Apple Watch SE 3 (or gift card) per workshop
