The question isn’t whether to build AI agents — it’s which ones unlock Cigna’s highest-value member journeys.
FOR CIGNA CORP. — FREE 1:1 SESSION — LIMITED SPOTS
Five million touchpoints.Let’s find the three that move the needle for Cigna
With enrollment, claims self-service, and care navigation running at scale, Cigna’s experimentation team has the traffic to prove impact fast — the bottleneck is knowing which AI agents to build first.
50+ programs benchmarked - Free - No pitch
A plan, not a pep talk.
In 45–60 minutes, we map Cigna’s experimentation program against the AI capabilities your member-facing teams actually need — then tell you exactly which agents are worth building next, based on Cigna’s own journeys and maturity, not a generic health plan playbook.
1
Cigna’s AI maturity score
We benchmark Cigna’s experimentation program across five dimensions and compare it against the top health plan and benefits platform teams. You see exactly where you stand versus your industry peers — and the specific gaps that determine what it takes to reach the next stage.
2
Map your member journeys
We dig into Cigna’s highest-stakes digital touchpoints: member enrollment flows, claims self-service, and care navigation. Where is your team spending time that an AI agent could reclaim? We map the friction specific to how Cigna’s digital journeys actually run — not a generic health plan template.
3
Your three agents, ranked for impact
Every opportunity gets scored by impact and effort against Cigna’s specific journeys — enrollment conversion, claims deflection, and care access. You leave with three scoped agents ranked by the ROI they deliver to your member experience metrics, each with a breakdown of what it does and what it replaces.
4
A build plan for your team
Once you know what to build, we show you how to build it within Cigna’s current infrastructure — no new headcount required. You leave with a prioritized plan and access to Opal University, Optimizely’s free AI experimentation cohort where you build agents with expert guidance.
Your session host
You’re in good hands
I’m Darcey Lachtman, and I’ll be leading your AI fitness workshop.
I’ve spent a decade in experimentation—starting at Optimizely in 2016, then refining my skills at LaunchDarkly and Eppo, before returning to Optimizely as Solution Strategy Director. I’m Optimizely’s expert on agentic experimentation, and I’ll show you exactly where AI agents fit into your program.
Wherever you’re starting, there’s a seat here for you.
What I care about: Making this genuinely useful, not impressive. You should walk away knowing exactly where AI fits your program, and confident enough to start building.
Used by the biggest experimentation programs in the world.
Salesforce
ebay
Alaska Airlines
American Express
Dolby
Fjällräven
New Era
We mapped our standard experimentation workflow, identified where Optimizely’s AI agents plug into current gaps, and scoped out what we could build custom. The sky’s the limit.
Brandon Brackett
Head of Growth Experimentation, Salesforce
We went through our entire experimentation process end to end, mapped where AI agents could fit in, and came out with a clear picture of what to build next.
Shaun Dolan
Group Optimisation Manager, Kingfisher plc
Workshop bonus
Track your real fitness too.
We’re tracking the AI fitness of your experimentation program. But you may as well track your personal fitness too. You’ll get a free Apple Watch SE 3—shipped to you after your session.
1
USA
You’ll receive an Apple Watch SE 3 GPS 44mm, shipped directly to you.
2
Europe or the U.K.
You’ll receive an Apple gift card for the equivalent value—same idea, your choice of model.
3
One per workshop
One Apple Watch per workshop.
* This offer is exclusive to the original invited recipient. If this page was forwarded to you by someone else, the gift does not automatically apply—please get in touch to check whether your account is eligible before booking.
Is this for you?
If you’re Cigna’s go-to person on AI experimentation strategy — the one fielding “what’s our AI plan for member-facing programs?” — this session is built for your situation.
This is for you if...
You’re a Head, VP, or Director of Experimentation or CRO at Cigna who owns the question “What’s our AI strategy for member-facing experiments?”
You’re running experiments across enrollment, claims, or care navigation but haven’t built AI into your program in a structured way
You need to show Cigna’s leadership a clear ROI case for AI in experimentation, not just a proof-of-concept
You’re ready to leave with a concrete agent build list for Cigna’s highest-priority journeys, not a framework deck
Not quite yet if ...
You’re still getting Cigna’s experimentation program off the ground — get the basics bedded in first
You’re looking for a general AI overview — this session is applied and specific to your member journeys
You can’t commit 60 focused minutes — this only works if you’re fully in it
Free. Private. No pitch.
Fill in your details and we’ll reach out to confirm a time that works for you.
✓ Completely free—no credit card needed
✓ Specific to Cigna’s program, not a generic overview
✓ No sales pitch—just useful outputs
✓ Apple Watch SE 3 (or gift card) per workshop
