The 'copy-paste incident' and other ghostwriting horror stories (ft. my AI fix)

Leah MessengerLeah Messenger
4. Aug. 2026

If you're a content writer, social media manager, PR or comms professional — this one's for you. And if you've ever asked someone to write for you, stay with me too. (I promise this isn't a roast, more like... a rescue).

Okay let's settle something real quick

Despite what *some people* might think, not 👏 everyone 👏 can 👏 write. And I mean that with full sincerity, zero condescension.

Writing well — like actually well — isn't a personality trait or a sign of intelligence. It's a specific, practiced skill, and most people weren't hired for it. The ability to close a deal, lead a team, or build a product has absolutely nothing to do with whether you can open a LinkedIn post in a way that makes someone stop scrolling. Writing real good is a whole different flex.

Which is why "AI is coming for content jobs" is hard to take seriously. AI can generate words, sure. Congrats. What it can't do is tell a story that makes someone feel something, stand out from the sea of samey, or bring the kind of specific, lived, raw human perspective that makes people stop and think "YES, exactly that". 

☝️ All that to say: I genuinely would rather someone ask me to write for them than publish any level of garbage, or something that sounds like it was assembled from parts.

But what we do need is a proper, well-thought-out, descriptive brief. And no, "write a LinkedIn post for me" is not suffice, and here's why... with some real-life (genuinely) but anonymous stories.

Hold onto your seats — especially those of you that work in content):

Exhibit A: The copy-paste incident

A friend of a friend (👀) spent time writing a set of campaign comms guidelines for her leadership team — full templates, clear instructions, the works. Headers like "Format", lines that said "Personalize this bit" and "Copy-paste this bit here".

The kind of document that does all the thinking for you... provided you actually read it.

Safe to say, multiple members of leadership did not read it. They selected all, copied, and published... the instructions, pointers, everything. Yep, every single "copy-paste this bit" made it out into the world exactly as written.*

And it's not about people being careless. When you're moving fast, the words are already there, and — unfortunately, more often than not — promotional content isn't a top priority in (non-content) roles, these things can happen. There are assumptions on both sides of the handoff, and that's where things go wrong.

*To be fair to them, it clearly happens to the best of us. Marie Claire Australia recently published an article with the AI prompt still sitting in the body copy. At least that friend of a friend's leadership had the excuse of being busy. Marie Claire had an editorial team.

Exhibit B: The 11-year-old nobody was briefed on

An anonymous marketer I know was asked to ghostwrite LinkedIn posts for an exec. The brief: weave in some stuff about being a dad to his 11-year-old son, "to make it feel more human." That was it. No name, no personality, no anecdotes, nothing he's into, nothing he's said. Just "I have a 11-year-old" and an expectation that warmth would appear out of thin air.

So the marketer wrote it anyway. A generic-but-plausible swim meet. Vague pride about a school project. The kind of soft-focus parenting line that could apply to literally any almost-teenager on the planet. It went out under his name, in his voice, and did exactly what he wanted — because nobody reading LinkedIn comments is fact-checking the emotional specificity of a stranger's family life.

Does his son even swim? Who bloody knows.

who knows.gif

Exhibit C: The hardship that didn't really happen

Someone on a content team was once asked to draft a "vulnerable" post about a personal failure. The exec wanted the engagement that comes with appearing human.

Problem: the exec couldn't think of an actual failure, so the marketer was asked to write one — not embellish one... totally invent one, from nothing, for someone else to claim as a formative life experience in front of twelve thousand followers. Nice. 

... maybe that's where "and here's what it taught me about B2B sales" came from?

The REAL issue: The handoff is broken from both sides

None of this is scandalous. Most of what reads as authentic on LinkedIn is probably written by someone who has never met the dog, the daughter, or the moment of vulnerability in question. Someone who was given approximately 0% of the raw material needed to fake it convincingly.

And that right there? That is the gap we're talking about. Not that ghostwriting happens — people are busy doing the jobs they were hired to do, and we're cool with that. Instead, the gap is the handoff between the person with a voice and the person doing the writing. It's another broken marketing process, guys (shock).

The exec knows what they think. The writer knows how to say it. But the thing that sits between them — a real, structured understanding of how that specific person actually sounds, thinks, and communicates — rarely exists anywhere outside of either one's head. 

But guess what? I built a fix with AI 

I ghostwrite for several people at my company on a regular basis. For a long time that meant the same thing it always does: reverse-engineering someone's voice from memory, vibes, and whatever emails or messages I could dig up, every single time, from scratch.

So, to combat annoying, repetitive tasks that I don't like spending my time doing, I built actual voice profiles.

"What are voice profiles?", I hear you say. They are structured documents within Optimizely Opal that capture not just tone but specifics. Things like:

 

How a person opens a post

What they'd never (ever) say

What genuinely gets them worked up

What they're interested in outside of work

Where their sentences tend to land

 

Basically, the kind of detail that makes the output unmistakably them rather than a generic (and cough dull cough) executive voice. So I took all of these, turned them into ghostwriting skills so the AI isn't guessing at a tone, but working from a real instruction set instead.

Can I get a "d'oh" for the Homer Simpson demo?

Now guys, I took this whole thing incredibly seriously. So seriously that I build a ghostwriting skill with the voice profile of Homer Simpson to demo to the wider marketing team.

Same structure, same level of rigour, applied to a man whose core expertise is donuts and avoiding responsibility. The logic was simple: if a voice profile is specific enough, it will be unmistakably that person.

Hear the harsh realities of building my own voice profile AKA the personality audit I didn't ask for

For extra fun, I also ran a back-and-forth interview with our President Shafqat Islam using his voice profile (yay for agents talking to one another) and the output didn't just sound like him, it sounded like him on a good writing day... and a day he happened to be really excited about B2B marketing. Not sure the creators made an episode about that yet, you know.

homer artifacts.png

That's what a real voice profile does. It doesn't average out a person's tone into something vague. It captures people's edges — the things they say that nobody else would say in quite that way — and makes them repeatable.

How to build one that actually works

The good news: you don't need a psychology degree or a three-hour interview. You need specifics, and you need to be ruthless about vagueness.

Here's how I approach it:

1

Start with the raw material

Pull together everything your stakeholder has written or said. That could be LinkedIn posts, board decks, all-hands transcripts, the Teams/Slack messages they send when they're all fired up, or the one email where their real voice slipped out. For c-suite especially, the gold is in the unpolished stuff. A CEO's keynote is media-trained within an inch of its life. The reply they fired off at 11pm about a competitor? That's the good stuff.

2

Capture the edges, not the average

"Visionary but grounded" describes every executive on LinkedIn. It tells the AI nothing. What you want are the tics only they have. Does your CFO have a taste for sports analogies or spreadsheet logic? Does your CRO open with the number or the story? Does your CEO have three words they overuse in every town hall? Write 'em down. The more specific (and sometimes slightly unflattering), the better the output.

3

Build a 'would never say' list for each person

This matters more the higher up in the org chart you go, because the cost of the wrong word is higher. Your President would never say "excited to share" (it's boring); your Head of Product would never use an exclamation mark (waaaay too enthusiastic); your CEO would never be wishy-washy (nu-uh, no way). A tight list of forbidden phrases and tones sharpens the output faster than any amount of positive descriptions.

4

Build it straight in the Optimizely Opal chat

This is the part that's really sped up the whole process. I don't need to fill out a form or write a document that dies a lonely death in a folder somewhere. I have a conversation with Opal, paste in all the raw material, talk through the person's voice, and refine it live until it sounds right. When we've got there, I hit a button that turns it into a skill or an agent on the spot. No template, no export, no handoff. Done and dusted in a matter of seconds.

5

Treat each voice profile and skill as a living document

I don't have one generic 'executive profile'. In fact, I have a growing roster of SME voices, each with their own skills, because a good ghostwriter doesn't blur people together and neither should AI. The first version of each is never perfect either. Every time something sounds off, I go back and add to it. Every time they post something new, I add to it. The profile gets sharper, the person gets content that actually sounds like them, and I stop reverse-engineering the same voice from scratch every single time.

No need to be afraid of the ghost(writing) 👻

Ghostwriting has always been part of marketing. What's changed is the scale — more channels, more content, more people who need a voice and don't have the time or the skill to put it on the page themselves.

The ghostwriting skill doesn't remove the human from that equation. It just means the writer doesn't have to start from zero every single time. The voice is already captured. The brief is already built. The job becomes craft rather than archaeology — and the people being written for finally get content that actually sounds like them.

The part I want to make sure doesn't get lost: I built this myself. No developers, no IT ticket, no waiting. I wrote the voice profiles in the Opal chat, hit a button to turn them into a skill, and it was done. That's what an AI platform built specifically for marketers looks like in practice — it puts the capability in the hands of the people who actually understand the work, without needing anyone else in the room.

And it only gets smarter. Every time I use a voice profile and something sounds slightly off, I go back and add to it. The skill improves with the relationship.

If you want to try building your own marketing skills and agents, find out more about Optimizely Opal.