Service-Level-Agreement (SLA)

Optimizely's Service Level Agreement (SLA) outlining uptime guarantees, support response times, and service credits for eligible customers.

Optimizely Service Level Agreement - V 2024-05 (Pub 2024-05-21).pdf

Legacy versions

Optimizely SLA - V2023-08 (Pub 2023-08-01).pdf
Service Level Agreement - V 2022-11 (Pub 2022-11-11).pdf
Optimizely SLA - V2022-9 (Pub2022-09-01).pdf
Optimizely SLA - V2022-8 (Pub 2022-08-01).pdf
Optimizely SLA- V 2021-11 (Pub 2021-11-24).pdf
Episerver (Software and Managed) SLA - V 2020-01 (Pub 2020-01-08)
Episerver (Software and Managed) SLA - V2019-03 (Pub 2019-03-05)
Episerver (Software and Managed) SLA - V 2018-11 (Pub 2018-11-08)
Episerver Services SLA - V 2018-02 (Pub 2018-02-20).pdf