Slack for Agent Platform

Slack connects with Optimizely Agent Platform in two different ways.  

For the Slack MCP connector, an administrator can connect Slack once from the Connectors section and pick which tools to turn on. Each user then signs in with their own Slack account, so they only see what that account already has access to. The tools work across Mark Chat, agents, and workflows. This means agents and Mark can search messages, files, users, and channels. They can also read channel and thread history, draft and send formatted messages, manage canvases, and look up user profiles. 
 
For Agent Platform in Slack, teams install the Mark app in their Slack workspace. Your Slack workspace admin may need to approve it, and you request access through your Customer Success Manager. Users sign in with Opti ID and choose their organization and product instance. After that, they can chat with Mark, call agents by @ID, and work with files and images. Chat history syncs between Slack and the Mark web app on desktop and mobile. Each user's chats stay private. 

This helps marketing and digital teams who run their day in Slack. Practitioners can use decisions made in channels as context for their agents and send AI drafts back to the team for review. They can also run agents from their phone (i.e. Slack app). Leaders get faster answers on campaigns and experiments, and the context behind them, without needing to ask their team to hunt it down. 

Example use cases: 

Slack MCP (Slack data in Mark) 

• Have Mark draft a formatted launch announcement and post it to a Slack channel once you approve it. 

• Pull the last week of messages from a project channel and summarize current blockers and open decisions. Then use that context to update a task list in Agent Platform. 

• Set up a weekly workflow that pulls experiment results, writes the readout into a Slack canvas, and tags the right stakeholders using their Slack profiles. 

 Agent Platform in Slack (Accessing Mark in Slack) 

• Ask Mark for real-time SEO keyword ideas for a blog post from the Slack mobile app. 

• Drop a campaign image into the chat and ask Mark to critique it. Then generate and edit versions for different channels. 

• On your phone, ask Mark to analyze a finished experiment, draft the readout, and update the related campaign task. Later, pick up the same thread in the Mark web app at your desk.