Date last updated: June 15, 2026
For previously available Subprocessors: Legacy_Products.pdf
Third-Party
List all of Optimizely's sub-processors and quickly find what we integrate with and what services Optimizely uses for data
| Sub-Processor | Type of Service | Data Hosting Location | Personal Data Type | Applicable Services |
|---|---|---|---|---|
| Amazon SES (Optional) | Cloud-based Email Services | United States | User provided prompts, user email from login | Optimizely Opal |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. | Configured Commerce |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe, Asia Pacific (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe (Selection by Customer) | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. | Connect Platform |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America | IP address, random unique identifiers, event data. | Content Recommendations |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Web & Feature Experimentation |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. | Content Marketing Platform |
| Amazon Web Services Inc. | Cloud hosting and infrastructure provider | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Analytics (Formerly Netspring) |
| Anthropic | Large language model | Varies by user location; processed in nearest data center | User provided prompts and keywords respectively | Optimizely Opal |
| Bandwidth | SMS Delivery (US and Canada only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Telephone numbers of selected recipients (US and Canada only). | Data Platform |
| Bugsnag | Tracking for bug resolution | North America, Europe | Experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Bugsnag | Tracking for bug resolution | North America, Europe | Experiment and event data associated with these identifiers such as elements of the site being tested. | Connect Platform |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Campaign |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Content Management System (PaaS) |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Commerce Connect |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Search & Navigation (formerly Personalized Find) |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Configured Commerce |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Connect Platform |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Content Graph |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Content Recommendations |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Product Recommendations |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Web & Feature Experimentation |
| CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. | Content Management System (SaaS) |
| Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. | Search & Navigation (formerly Personalized Find) |
| Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. | Configured Commerce |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Datadog | Observability and Alerting | United States | Experiment and event data associated with server level events of the site being tested. | Connect Platform |
| Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. | Content Graph |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers, event data. | Content Recommendations |
| Datadog | Observability and Alerting | United States | Website usage data, system usage data, application integration data. | Product Recommendations |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Web & Feature Experimentation |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Content Management System (SaaS) |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Campaign |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Community API |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Content Management System (PaaS) |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Content Marketing Platform |
| Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. | Commerce Connect |
| Datadog | Observability and Alerting | United States | Website usage data, system usage data, application integration data. | Optimizely Opal |
| Deutsche Telekom | SMS delivery and RCS messaging | Europe | Telephone Number, User provided personal data. | Campaign |
| Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Connect Platform |
| Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Optimizely Opal |
| Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Content Marketing Platform |
| Google Analytics (Optional) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Content Management System (PaaS) |
| Google Analytics (Optional) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and event data associated with these identifiers. | Content Marketing Platform |
| Google Analytics (Optional) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Configured Commerce |
| Google Cloud | Cloud Service Provider | United States, Europe | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Web & Feature Experimentation |
| Google Cloud (Optional) | Cloud Service Provider. Can be replaced with a third party service | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Configured Commerce |
| Google Cloud | Cloud Service Provider | Europe | Email data, entity data, website usage data, system usage data, application integration data. | Campaign |
| Google Cloud | Cloud Service Provider | United States | IP addresses, random unique identifiers and event data associated with these identifiers. | Content Marketing Platform |
| Google Cloud | Cloud Service Provider | United States | IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. | Optimizely Opal |
| Google Cloud | Cloud Service Provider | United States | IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. | Analytics (Formerly Netspring) |
| Google Gemini | Large language model | Varies by user location; processed in nearest data center | User provided prompts and keywords respectively. | Optimizely Opal |
| Link Mobility | SMS Delivery | Europe | Telephone Number, User provided personal data. | Campaign |
| Litmus | Email rendering testing across browsers | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| LogRocket | Front-end monitoring and session replay | United States | Netspring users email addresses. | Analytics (Formerly Netspring) |
| Looker (a Google company) | Data modelling and visualization platform | North America, Europe, Middle East, Asia Pacific | Email data, entity data, website usage data, system usage data, application integration data. | Configured Commerce |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, website usage data, application integration data. | Content Management System (PaaS) |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. | Commerce Connect |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe (Selection by Customer) | Website usage data, system usage data, application integration data and other data submitted. | Search & Navigation (formerly Personalized Find) |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Website usage data, system usage data, application integration data. | Community API |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Website usage data, system usage data, application integration data. | Content Graph |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. | Configured Commerce |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Asia Pacific (Selection by Customer) | IP address, random unique identifiers, event data. | Content Recommendations |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. | Product Recommendations |
| Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. | Content Management System (SaaS) |
| Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Search & Navigation (formerly Personalized Find) |
| Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and event data associated with these identifiers. | Content Marketing Platform |
| Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and event data associated with these identifiers. | Community API |
| Okta (Optional) | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Content Marketing Platform |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Content Management System (PaaS) |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Search & Navigation (formerly Personalized Find) |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Commerce Connect |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Content Graph |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Configured Commerce |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Data Platform |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Connect Platform |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Content Recommendations |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Product Recommendations |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Web & Feature Experimentation |
| Okta (Optional) | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Campaign |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Content Management System (SaaS) |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. Netspring users email addresses, First and Last Names. | Analytics (Formerly Netspring) |
| Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. | Optimizely Opal |
| ScyllaDB | Database | North America, Europe, Asia Pacific (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Segment | Customer Data Platform | United States | Netspring users email addresses. | Analytics (Formerly Netspring) |
| Segment | Customer Data Platform | United States | Application usage data. | Optimizely Opal |
| SEMRush | SEO Analytics | United States | User provided prompts and keywords respectively. | Optimizely Opal |
| Sentry | Observability - App Event Management | United States | Application events. | Optimizely Opal |
| Sinch Germany GmbH | SMS Delivery | Europe | Telephone Number, User provided personal data. | Campaign |
| Snowflake | Database | North America, Europe, Asia Pacific | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Snowflake | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Web & Feature Experimentation |
| Snowflake | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Netspring users email addresses. | Analytics (Formerly Netspring) |
| Snowflake | Database | North America, South America, Europe, Middle East, Asia Pacific | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Optimizely Opal |
| Tray.io (Optional) | AWS App Integrations | United States | IP addresses, random unique identifiers and event data associated with these identifiers. | Content Marketing Platform |
| Twilio Send Grid | Cloud-based Email Services | United States | Website usage data, system usage data, application integration data. | Web & Feature Experimentation |
| Twilio Send Grid (Optional) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service | Content Management System (PaaS) |
| Twilio Send Grid (Optional) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service | Commerce Connect |
| Twilio Send Grid | Cloud-based Email Services | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Twilio Send Grid (Optional) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service | Content Management System (SaaS) |
| Upper Quadrant | Ecommerce Integrations | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. | Data Platform |
| Vonage B.V. | Europe | Telephone Number, Message Content | Campaign |