Date last updated: June 15, 2026
For previously available Subprocessors: Legacy_Products.pdf
Third-Party
List all of Optimizely's sub-processors and quickly find what we integrate with and what services Optimizely uses for data
| Applicable Services | Sub-processor | Type of Service | Data Hosting Location | Personal Data Type |
| Analytics | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Analytics | Google Cloud | Cloud Service Provider | United States | IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. |
| Analytics | LogRocket | Front-end monitoring and session replay | United States | Netspring users email addresses. |
| Analytics | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. Netspring users email addresses, First and Last Names. |
| Analytics | Segment | Customer Data Platform | United States | Netspring users email addresses. |
| Analytics | Snowflake | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Netspring users email addresses. |
| Campaign | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Campaign | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Campaign | Deutsche Telekom | SMS delivery and RCS messaging | Europe | Telephone Number, User provided personal data. |
| Campaign | Google Cloud | Cloud Service Provider | Europe | Email data, entity data, website usage data, system usage data, application integration data. |
| Campaign | Link Mobility | SMS Delivery | Europe | Telephone Number, User provided personal data. |
| Campaign | Okta (Optional Sub-processor) | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Campaign | Sinch Germany GmbH | SMS Delivery | Europe | Telephone Number, User provided personal data. |
| Campaign | Vonage B.V. | Europe | Telephone Number, Message Content | |
| Commerce Connect | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Commerce Connect | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Commerce Connect | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Commerce Connect | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Commerce Connect | Twilio Send Grid (Optional Sub-processor) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service |
| Community API | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Community API | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Website usage data, system usage data, application integration data. |
| Community API | Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and event data associated with these identifiers. |
| Configured Commerce | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Configured Commerce | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Configured Commerce | Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. |
| Configured Commerce | Google Analytics (Optional Sub-processor) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Configured Commerce | Google Cloud (Optional Sub-processor) | Cloud Service Provider. Can be replaced with a third party service | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Configured Commerce | Looker a Google company | Data modelling and visualization platform (a Google company) | North America, Europe, Middle East, Asia Pacific | Email data, entity data, website usage data, system usage data, application integration data. |
| Configured Commerce | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Configured Commerce | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Connect Platform | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe (Selection by Customer) | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. |
| Connect Platform | Bugsnag | Tracking for bug resolution | North America, Europe | Experiment and event data associated with these identifiers such as elements of the site being tested. |
| Connect Platform | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Connect Platform | Datadog | Observability and Alerting | United States | Experiment and event data associated with server level events of the site being tested. |
| Connect Platform | Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Connect Platform | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Content Graph | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Content Graph | Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. |
| Content Graph | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Website usage data, system usage data, application integration data. |
| Content Graph | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Content Management System (PaaS) | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Content Management System (PaaS) | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Content Management System (PaaS) | Google Analytics (Optional Sub-processor) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Content Management System (PaaS) | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, website usage data, application integration data. |
| Content Management System (PaaS) | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Content Management System (PaaS) | Twilio Send Grid (Optional Sub-processor) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service |
| Content Management System (SaaS) | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Content Management System (SaaS) | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Content Management System (SaaS) | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Middle East, Asia Pacific (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Content Management System (SaaS) | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Content Management System (SaaS) | Twilio Send Grid (Optional Sub-processor) | Cloud-based Email Services | United States (Can be disabled by Customer) | Website usage data, system usage data, application integration data. *Can be disabled or replaced with a 3rd party ESP service |
| Content Marketing Platform | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. IP address is anonymized. |
| Content Marketing Platform | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and event data. |
| Content Marketing Platform | Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Content Marketing Platform | Google Analytics (Optional Sub-processor) | Google Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited | United States | IP addresses, random unique identifiers and event data associated with these identifiers. |
| Content Marketing Platform | Google Cloud | Cloud Service Provider | United States | IP addresses, random unique identifiers and event data associated with these identifiers. |
| Content Marketing Platform | Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and event data associated with these identifiers. |
| Content Marketing Platform | Okta (Optional Sub-processor) | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Content Marketing Platform | Tray.io (Optional Sub-processor) | AWS App Integrations | United States | IP addresses, random unique identifiers and event data associated with these identifiers. |
| Content Recommendations | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America | IP address, random unique identifiers, event data. |
| Content Recommendations | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Content Recommendations | Datadog | Observability and Alerting | United States | IP address, random unique identifiers, event data. |
| Content Recommendations | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe, Asia Pacific (Selection by Customer) | IP address, random unique identifiers, event data. |
| Content Recommendations | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Data Platform | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe, Asia Pacific (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Bandwidth | SMS Delivery (US and Canada only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. Telephone numbers of selected recepients (US and Canada only). |
| Data Platform | Bugsnag | Tracking for bug resolution | North America, Europe | Experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Litmus | Email rendering testing across browsers | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Data Platform | ScyllaDB | Database | North America, Europe, Asia Pacific (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Snowflake | Database | North America, Europe, Asia Pacific | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Twilio Send Grid | Cloud-based Email Services | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Data Platform | Upper Quadrant | Ecommerce Integrations | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Optimizely Opal | Amazon SES (Optional Sub-processor) | Cloud-based Email Services | United States | User provided prompts, user email from login |
| Optimizely Opal | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | North America, Europe (Selection by Customer) | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Optimizely Opal | Anthropic | Large language model | Varies by user location; processed in nearest data center | User provided prompts and keywords respectively |
| Optimizely Opal | Datadog | Observability and Alerting | United States | Website usage data, system usage data, application integration data. |
| Optimizely Opal | Full Story | User Session Recording (US region customers only) | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Optimizely Opal | Google Cloud | Cloud Service Provider | North America, Europe (Selection by Customer) | IP addresses, user email from login and data associated with these identifiers such as elements/objects of the site. |
| Optimizely Opal | Google Gemini | Large language model | Varies by user location; processed in nearest data center | User provided prompts and keywords respectively. |
| Optimizely Opal | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Optimizely Opal | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Optimizely Opal | Segment | Customer Data Platform | United States | Application usage data. |
| Optimizely Opal | SEMRush | SEO Analytics | United States | User provided prompts and keywords respectively. |
| Optimizely Opal | Sentry | Observability - App Event Management | United States | Application events. |
| Optimizely Opal | Snowflake | Database | North America, South America, Europe, Middle East, Asia Pacific | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Product Recommendations | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Product Recommendations | Datadog | Observability and Alerting | United States | Website usage data, system usage data, application integration data. |
| Product Recommendations | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe (Selection by Customer) | Email data, entity data, website usage data, system usage data, application integration data. |
| Product Recommendations | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Search & Navigation (formerly Personalized Find) | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Search & Navigation (formerly Personalized Find) | Datadog | Observability and Alerting | United States | IP address, website usage data, system usage data, application integration data. |
| Search & Navigation (formerly Personalized Find) | Microsoft Inc. Azure | Cloud Service Provider | North America, Europe (Selection by Customer) | Website usage data, system usage data, application integration data and other data submitted. |
| Search & Navigation (formerly Personalized Find) | Mongo DB Atlas | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Search & Navigation (formerly Personalized Find) | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Web & Feature Experimentation | Amazon Web Services Inc. | Cloud hosting and infrastructure provider | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Web & Feature Experimentation | CloudFlare Inc. | Content Delivery Network | North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre) | IP address, website usage data, system usage data, application integration data. |
| Web & Feature Experimentation | Datadog | Observability and Alerting | United States | IP address, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Web & Feature Experimentation | Google Cloud | Cloud Service Provider | United States, Europe | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Web & Feature Experimentation | Okta | User Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. | United States | IP addresses and random unique identifiers such as cookie ID or similar identifier. |
| Web & Feature Experimentation | Snowflake | Database | United States | IP addresses, random unique identifiers and, experiment and event data associated with these identifiers such as elements of the site being tested. |
| Web & Feature Experimentation | Twilio Send Grid | Cloud-based Email Services | United States | Website usage data, system usage data, application integration data. |