List of Optimizely Subprocessors

Last revised on August 14th 2020
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To support the delivery of the Optimizely Services, Optimizely, Inc. (or one of its Affiliates listed below) uses service providers that may store and process personal data about your Visitors and Authorized Users (each, a "Processor"). This page provides important information about the identity, location, and role of these Processors. Terms used on this page but not defined have the meaning set forth in our Terms of Service agreement (the "Agreement").

Third Parties

Optimizely currently uses third party Processors to provide infrastructure services and perform other functions related to the Optimizely Service:

Entity Name Processing Activities Entity Country
Amazon Web Services Cloud Service Provider United States
Google Cloud Service Provider United States
Salesforce Customer relationship management system United States
Zendesk Cloud-based Customer Support Services United States
SendGrid Cloud-based Email Notification Services United States
Auth0 Provides SAML single sign-on functionality United States
Chart.io Data visualization United States
Castle Intelligence Helps detect and mitigate end-user account take-overs United States
Heroku (a Salesforce company) Hosts Optimizely's program management functionality United States
Segment.io, Inc. Event tracking for applications for service improvement and support United States
New Relic Service level and Front End performance monitoring United States
Looker Data modeling and visualization platform United States
Amplitude User analytics for service improvements and support United States
Slack Messaging platform for internal notifications United States
Sentry.io Error and bug detection United States
Marketo User notifications United States
Atlassian Internal ticketing for customer support and SLA notification United States
Okta SSO and user authentication United States
Gainsight Customer engagement management United States
Mailchimp User notifications United States

In addition, we also use leading content delivery networks (currently, Akamai, CloudFlare and MaxCDN) for delivery of the Optimizely Service.

Optimizely Affiliates

Depending on the geographic location of a Customer or their authorized users, and the nature of the Optimizely Services provided, Optimizely may also engage one or more of the following Affiliates as Processors when accessing Customer Data to deliver support and similar services to a Customer:

Entity Name Entity Country
Optimizely B.V. Netherlands
Optimizely UK Ltd. United Kingdom
Optimizely GmbH Germany
Optimizely Australia Pty. Ltd Australia

Updates

As our business grows and evolves, the Processors we engage may also change. Please check back for updates.

Update Date Description
April 12, 2019 Added the following content delivery networks and Processors: CloudFlare, MaxCDN, Salesforce, New Relic, Looker, Amplitude, Slack, Sentry.io, Marketo
August 14, 2020 Added the following Processors: Atlassian, Gainsight, Mailchimp, Okta. Removed Pendo