A sales funnel is a visual metaphor for the path taken by a potential customer as they move towards becoming a customer. Frequently used by sales and marketing organizations, the sales funnel helps companies understand and visualize their sales process and measure overall conversion success between each step of the funnel.
A sales funnel is shaped like an inverted pyramid, similar to real-world funnels, to which the metaphor alludes. The width of each part of the funnel reflects the audience size, with the top of the funnel being the widest and the bottom being the smallest.
At the top of the funnel are website visitors or mobile app users, and the bottom of the funnel is usually a sale or conversion event. The goal of marketing sales in this model is to do lead generation for the sales team by getting as many prospects in at the top of the funnel and convert them into customers.
The sales funnel is fueled by marketing activities that generate awareness and build demand for a product or service, such as social media posts, webinars, blogging on relevant topics for your target audience, ad retargeting or strong SEO.
Moving a customer through the funnel is a carefully orchestrated set of activities designed to raise awareness and educate the prospective customer on the benefits of your offering to move them toward making a buying decision.
Over time, customers move down through the sales funnel – from initial contact to final purchase – as they learn more about your product and express intent to purchase and further interest in it.
As the funnel narrows at each stage, prospects drop off so that fewer potential customers are left. The objective of an efficient sales and marketing process is to improve the conversion rate at each stage of the funnel so that more customers make it through the full funnel.
Sales funnels vary widely by industry. The B2B sales funnel for an enterprise software company can last several months or more, while the sales funnel for a B2C ecommerce website may be just a few minutes. Some funnels have multiple phases, while others only have two or three.
For example, a typical sales funnel for an ecommerce site might start with website visitors at the top, people who add items to their cart and people who visit the checkout page in the middle of the funnel, and customers who complete the transaction at the bottom.
The entire customer journey for the ecommerce funnel above could take place in a matter of minutes, as a customer visits the site, adds items to their cart, and completes their purchases to become a paying customer.
This can be contrasted with an enterprise B2B sales funnel, which can take place over the course over several months, with website visitors entering in at the top of the funnel, becoming leads by filling out their contact information via a form that triggers an opt-in to be nurtured through email marketing campaigns, then eventually reaching out to a salesperson to sign a contract. A B2B lead may also require additional nurturing to drive awareness during the months leading up to signing a contract such as reading customer case studies, downloading free ebooks or reviewing documentation about the product.
These sales funnel stages can also be broken up into smaller funnels, zooming in closer to each stage of the funnel and looking at each specific action that the user takes to the next step.
Understanding the concept of sales funnels is important because it’s a useful model for visualizing the customer journey from initial awareness all the way through conversion. The sales funnel provides a useful framework through which you can analyze your business and identify areas for improvement.
For example, an ecommerce site might model their visitors in a funnel, and identify that there is a large drop-off in users between visiting the shopping cart and actually completing the transaction. Using this data, the company can then form a hypothesis as to why this is the case and test ideas for improving conversion rate, such as reducing form fields, establishing trust with sales, making CTAs more prominent or offering limited time offers.
A/B testing software programs such as Optimizely can help you during all phases of the sales funnel. You can set up tests within minutes and start optimizing your website, landing pages, sign up forms, email newsletters and more.
By fine tuning these key customer touchpoints with Optimizely, you can maximize yield in each part of your sales funnel, helping you increase revenue right away.