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We provide white-glove service to our customers and partners, so we get more opportunities and awesome retention. With a culture of collaboration and learning alongside our global scale, experience, tools and technology— we aim to drive quality and efficiency. Help us drive repeatability, proactivity and predictable outcomes for our customers.
There's a good reason one of our behaviors is "Focus on customer outcomes." At Optimizely, we tie our outcomes to customer outcomes. It’s all about the ongoing impact we make for our customers and ourselves.
As part of the CSM team, you have a lot of autonomy over your work to manage clients and achieve your goals how you see fit. As you represent the voice of the customer internally, you'll get to collaborate with internal teams to help shape and improve the customer's experience with Optimizely!Audrey HungermanSenior Customer Success Manager, Optimizely