Frequently Asked Questions

Find the answers to commonly asked questions around Opticon20

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  • All Opticon20 registrants will receive an email closer to the event start date with a link to access the virtual platform agenda. On the agenda, attendees will be able to add sessions they are interested in to their profiles & will be able to subsequently access the live virtual sessions from the agenda as well.

  • All sessions available to your ticket type will be accessible on the virtual platform agenda.

    Please make sure to have your email address & ticket number from your platform access email handy in order to make sure you are logged in to your profile associated with your ticket. Sessions will only be available to those that are logged in. If you have questions on where to find this information or want to switch your ticket type, please contact

  • Please reach out to & our team can check on your registration status and/or resend your confirmation email.

  • Please reach out to to make changes to your registration.

  • Yes, all registrants will get access to the session recordings post-event. You can also go back and watch sessions on the live day after their simulive broadcast.

  • Opticon has a zero-tolerance policy for harassment of any kind, including sexual harassment or harassment based on age, race, national origin, sex, religion or disability. At Opticon Virtual, we want every attendee to feel safe throughout the virtual conference and at our ancillary events. Opticon is a place where professionals can gather to share insights, support ideas, and learn from their peers. Participants seek to learn, network, and have fun. Please do so responsibly and with respect for the rights of others to do likewise. Thank you for your cooperation in helping us maintain a friendly, safe, and welcoming online environment.

    We invite all participants to help us realize a safe and positive virtual conference experience for everyone.

  • You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.

    • Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
    • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
    • iPhone 5S or later, running iOS 11 and up
    • Android 4.0 or later, running Chrome.

    Please note, additional devices may successfully connect, but are not officially supported.

  • To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

  • First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.

    If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker 🔊 icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.

  • If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

  • If you're still having issues, first send in your support logs by hitting the gear in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again.