Beyond effective crisis management, a marketing communications plan template helps marketers improve their brand messaging. It’s a tried-and-true roadmap that shows you how to craft the right messages for the right audience.
In this blog post, you’ll learn:
- What a communications plan is
- How to build a communications plan template
- How Content Marketing can solve all your strategic communication issues
Marketing communications plan in a nutshell (and its importance)
Let’s assume you already have a communications strategy in place for each key audience your business is involved with (think: your prospects, customers, suppliers, investors, sponsors, etc.). What are the limits of that strategy?
How effectively does it handle both internal communication and external communication?
- How well does it support measurable communication goals?
- Do you have a well-defined process for emergency response?
- Do you have a clear roadmap for handling negative feedback and customer complaints?
- In what sequence do you communicate with key stakeholders?
- Which communication channels do you typically use when connecting with your target audience?
A good communications plan ensures you deliver key messages to key audiences to achieve the underlying business objectives and drive a positive brand experience.
A mitigation plan and so much more
A communications plan is simply a strategy that allows you to deliver information to appropriate stakeholders. The strategy will flesh out the messages you need to communicate, to whom you’re targeting those messages, and on which channels.
As much as an effective comms plan shields your brand when disaster strikes, it also serves as a springboard when launching new products, pitching new initiatives, and broadcasting an existing (or new) marketing plan. Think of it as the final piece in your marketing strategy jigsaw.
Building an end-to-end communications plan template
Here are eight steps you can follow to create an effective marketing communications template:
1. Perform an analysis of your current communications material
Before setting out to create a communications plan, you first need to decide where it fits into your business objectives.
So, it’s crucial you complete an audit of the current state of communications within your company. This will help you identify any bottlenecks or gaps.
To conduct an audit, follow these five actionable steps:
- Determine scope: Which content do you want to target? Will you peruse all the formats in your content marketing stack?
- Collect and synthesize your past communications: Gather all digital content from the past year or so and take a closer look at them.
- Don’t forget to collect team members’ and key stakeholders’ insights as well: This involves one-on-one interviews, group discussions, or surveys. Choose the method that resonates best with all parties.
- Bring external audiences in the loop: Review all your social media channels to determine what the community thinks and knows about you.
- Do a SWOT analysis: Pull all collected data into a SWOT (strengths, weaknesses, opportunities, and threats) analysis of your communications efforts. This allows you to pinpoint which communications practices and methods work well and which don’t.
2. Carve out SMART communication goals based on results from the audit
Do you, perhaps, want to drive positive social media feedback within a specific timeframe? Or do you simply want to articulate an ongoing project to make sure it’s on time, within budget, and aligned with customers’ expectations?
Whatever they are, make sure your deliverables are SMART — Specific, Measurable, Achievable, Relevant, and Time-Bound.
3. Drill down on your target audience
The next step is to identify and understand your target audience. Which stakeholders are you trying to reach?
If, for example, the communications plan is for customers, you need to establish their personas. What are their pain points? How would they find value in your products?
Alternatively, a press release highlighting your goals is a good idea if you want to write for the media.
The key here is to know your audience on a deeper level.
4. Flesh out the contents of your plan
Your outline should ideally be in the form of a chart or table. Carefully highlight the key messages you need to put out there, to whom you’re targeting those messages, and on which communication channels.
Once you have the outline all figured out, go ahead and structure your communications plan template this way (feel free to copy and paste these sections on your own table of contents):
Plan purpose and approach
Include a high-level description of the plan, why it exists, and a general idea of how you will implement the plan on your project. Think of it as the executive summary.
- Communication goals and objectives: Define what you want to achieve through strategic communication.
- Communication roles: Get all the relevant team members involved. Clearly define all roles and their corresponding communications responsibilities.
- Key challenges: During one of your team meetings, you’ll want to create a list of challenges you’re facing and those you can foresee.
- Situation, customer and competitor analyses: Start by pinpointing key industry metrics. Follow it up with an overview of the decision-making process your prospects and clients use to buy a product or hire a service like yours. Wind it up with a thorough analysis of your competitors’ market positions.
- Dos and don’ts: This is pretty much self-explanatory.
- Escalation roadmap: Include the “greater response team,” and more importantly, “the first line of defense” that would work to combat crises.
- Maintaining an effective response plan: Focus on the ‘how’ here. When fleshing out the details of your communications plan, you need to partner with every stakeholder in your decision-making hierarchy to improve accuracy.
5. Choose your channels (with precision)
Next, you need to select the communication channels on which you’re going to share your messaging. As a marketer, you know there is a huge variety in communications channels, so we’ll just cover some common ones:
- Email marketing
- Press releases
- Social media
6. Aligning messages with channels and audiences
Summarize and systemize your communications plan template so your messaging can better align with your core value proposition.
But the job is only halfway done.
Once you’ve figured out your plan, go ahead and pitch it to the relevant stakeholders. If it’s an internal communications strategy, then give each team member the heads up, informing them what’ll change when the new plan is rolled out. You can utilize training sessions if needed.
If it’s an external communications plan, you need to bring on board a much bigger bench.
As always, you can leverage our marketing planning software as a single source of truth to align your team on every detail of your plan. Stakeholders will have the necessary context, collaborations and insights needed to execute the new marketing communications plan template to perfection.
7. Execute your communications strategy with a marketing calendar
It’s now time to plan your messaging and campaigns on your calendar.
This will deliver company-wide visibility into what your team members are doing, making it easier to enforce deadlines, and helping other key stakeholders understand what needs to be done and when.
Content Marketing’s marketing calendar software was made for this exact purpose. Use it to see, share and stay sharp. It will also keep your content, campaigns, and communications plan on track.
8. Measure the results of your plan
Even if you didn’t ace your communications plan the first time, don’t throw in the towel just yet. The key here is to keep improving.
Measure the outcomes of the plan after presenting it to key stakeholders, determine what went wrong, and work towards improving those areas next time.
Ready to jump-start your communications plan?
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