Premium Support

Deal with someone who knows your environment and company objectives like the back of their hand.

Premium service-level agreement options

Sometimes your business needs require something a little beyond the norm. That's why we provide you with premium service-level agreement (SLA) options:

Enhanced Service-Level Agreement​
Receive tighter response times to support tickets and claim service credits if we don't hit the targets promised to you​.

24x7 Deployment Support​
We handle your requests 24x7x365 and are at the ready for whenever you plan to deploy new releases. ​

Technical operations and optimization guidance

Gain valuable guidance for technical operations and the optimization of your services. ​Our Named Technical Advisors (NTAs) understand your business needs and will help you manage technical issues and collaborate with planning, implementation and knowledge transfers.

Uniquely qualified to support your digital transformation journey, our team provides a massive knowledge base and will work hard to help build the skills and behaviors you need to confidently manage your environments. 

Work with someone you know

Sometimes you want to see a familiar face, hear a familiar voice or talk to someone that knows your organization, challenges, needs and concerns. Our advisors work with you as a part of your team.

Analyze infrastructure performance

Our advisors can review the performance of your infrastructure after you conduct tests and make recommendations. We can conduct similar analysis after high traffic events to determine adjustments.​

Build confidence with knowledge

Our team provides unrivalled platform and industry knowledge. We will work hard to help build skills that enable you to more effectively run your environments.​